Skip to main content
Open navigation menu

WebFirst, Inc., a Redhawk Company, designs user-centered websites and digital services, from research and site maps to responsive, mobile-first visual design. WebFirst follows standards such as Section 508, US Digital Design, and FISMA to ensure inclusive, compliant experiences.

Customer Experience as a Foundation for our Web Design Thinking

What makes a site engaging and usable? A strong design process based on a user-centric design approach that follows Customer Experience (CX) best practices. Web and mobile site design should be usable, obvious and self-explanatory. We follow standards such as Section 508, US Digital Design, and FISMA to ensure inclusive, compliant experiences.

Research

Our research process combines data analysis and direct user feedback to uncover actionable insights

  • Focus Group

  • Online Surveys

  • Client Interview

  • Analytics Reviews

  • Content Audit

Designing Mobile First

Mobile first design involves designing for the smallest screen first, then progressively adding more features and content for larger and larger screens. If the site content works on a mobile site, the content will work across all screen sizes. This design is more content focused and user focused. Following a strong UX/UI responsive design process, will result in high quality website that is accessible to the widest possible audience.

User Experience & User Interfaces

  • Site Maps

    A sitemap is an effective planning tool for designers and developers. The sitemap helps to create organization and streamline the number of pages.

  • Wireframes

    Wireframes are analogous to a blueprint of a new house construction. Give you a sense for what the site will look like without colors, fonts, and other specific visual elements.

  • Creative Briefs

    Creative Briefs are a strong way of collecting design requirements and branding standards. Very important as a functional basis for the site design.

Content & Visual Design

Where content clarity meets design excellence

  • Brand Messaging

    Define a voice and message that reflect your agency’s goals and values.

  • Content Strategy

    Align structure and storytelling with your target audiences and accessibility standards.

  • Content Marketing

    Support outreach with clear, measurable communication strategies.

  • Copywriting

    Write with clarity, consistency, and purpose – every line guides users toward action.

  • User-Centered Web Design

    Every layout begins with the user in mind. We design websites that are intuitive, accessible, and visually consistent across all devices.

  • Responsive & Mobile-First

    Our interfaces are built for flexibility and speed – adapting seamlessly to phones, tablets, and desktops without sacrificing clarity or performance.

  • UI Systems & Visual Consistency

    We establish cohesive design systems and style guides to maintain brand integrity and improve long-term scalability.

  • Data-Driven Visuals

    From dashboards to infographics, we turn complex information into clear, meaningful visuals that support informed decisions.

Frequently Asked Questions

What standards does WebFirst follow in web design?

WebFirst follows standards such as Section 508, US Digital Design, and FISMA to ensure inclusive, compliant experiences.

What user research methods does WebFirst use?

WebFirst’s research process combines data analysis and direct user feedback through focus groups, online surveys, client interviews, analytics reviews, and content audits.

What is mobile-first design?

Mobile first design involves designing for the smallest screen first, then progressively adding more features and content for larger and larger screens. If the site content works on a mobile site, the content will work across all screen sizes.

What UX planning documents does WebFirst create?

WebFirst creates site maps, wireframes, and creative briefs. Wireframes give a sense of what the site will look like without colors, fonts, and other specific visual elements, and creative briefs collect design requirements and branding standards.

Other Services